FAQs

Who is the audience for your classes?

We aim our instruction toward the applied researcher and scholarly practitioner. As such, we take a very applied approach to our instruction and work hard to be concise and efficient. We construct our workshops with the goal of sharing tools and practices that you can apply immediately to your work and research. We serve a range of clients including administrators, institutional researchers, policy analysts, student affairs professionals, assessment professionals, graduate students, and faculty.

Should I enroll in an online workshop? I’m afraid it won’t be as good as a face-to-face setting.

Our instructors work hard to ensure a high quality experience by providing helpful supporting materials and creating an interactive environment that encourages discussion and questions. We also cap our courses at 30 students to enhance student engagement and interaction. If you have not attended an online class, it will only take a short time for you to become accustomed to this mode of delivery. When you also consider the amount of time and money saved thanks to not traveling to training site, this is a superior way to learn.

Why online delivery?

Online course delivery saves you considerable time and money because you do not have to travel to the training site. We work hard to ensure a high quality experience by providing helpful supporting materials and creating an interactive environment that encourages discussion and questions. If you have not attended an online class, it will only take a short time for you to become accustomed to this mode of delivery. Below are some suggestions and videos that will help you have a great experience.

How can I have a positive online class experience?

  • Please mute your microphone when not speaking because microphones easily pick up sounds making it difficult for other participants to hear.
  • While training will broadcast over your wi-fi connection, we encourage you to directly wire into your broadband (ethernet) for a better experience. If you do use wi-fi, it is important to shut down programs that may be pulling data from the internet.
  • Feel free to raise your hand or post questions in the chat. We will pause frequently to address those with raised hands and to answer questions posted in the chat.
  • If you experience technical difficulties while in the course, please contact us at the phone number we provide in your registration materials.

How can I pay for the workshop?

When you register for a seminar, you will have the opportunity to pay with a major credit card or PayPal. If you have troubles registering, please email us at mail@percontor.org or call us at 919-229-9092.

Can I use state of North Carolina funds to pay for your workshops?

State of North Carolina regulations prevent us from taking North Carolina state money as payment for our workshops. If you are a North Carolina state employee, you may take our workshops, but you must pay for them using personal funds.

What is the typical schedule for your workshops?

Our four hour workshops usually run from 12PM to 4PM (EST). We usually offer our six hour workshops from 10AM to 4PM (EST). Our eight hour workshops run from 9AM to 5PM (EST) with a one-hour lunch break. We also offer shorter workshops, 1.5 to 2 hours, usually in the afternoon.

What is your cancellation policy?

If you cancel your registration at least two weeks prior to the start of your seminar, you will receive a full refund (minus a $25 processing fee). We cannot offer refunds for cancellations less than 14 days before the workshop.

What should I do if I have technical difficulties?

In the few cases that participants have had technical problems, it often has been because of a bad internet connection. While we (and our participants) have had great success using wi-fi for our training, we encourage you to hard wire into your internet to ensure a stable connection. Should you have difficulties, please contact us at 919-229-9092 or call WebEx at 866-569-3239. If we cannot resolve your technical problems, we will offer you a full refund or, should you choose, credit toward a future course.

You can learn more about our only workshop delivery system, Cisco WebEx at percontor.webex.com.

What is Cisco WebEx?

We use Cisco WebEx to deliver our online workshops. We have found it to be an incredibly reliable and stable tool for delivering online content. It also has several mechanisms (e.g., chat, two-way audio, polls) that allow us to interact with workshop participants. You can learn more about WebEx and get information about support at percontor.webex.com.

Do you ever cancel a workshop?

We do everything possible to avoid canceling a workshop, but instructor illness could require cancellation. In the very rare event that we need to cancel a course, we will offer a full refund. Or, if you prefer, we can provide a credit toward a future workshop.

How do I find out about upcoming workshops?

For the latest information on our workshops, sign up for our mailing list here. We will not share your information with anyone.

Do you offer recordings of your workshops? What about other materials?

In addition to engaging in highly interactive workshops, participants receive copies of slides, statistical syntax, and datasets. We also record all of our sessions and make them available to participants after the session.

Do you offer continuing education credit?

No, we do not.

Do you offer any discounts (e.g., early bird, student)?

Yes, we offer discounts to graduate students and individuals enrolling in more than one workshop. Learn more about our discounts here.